At Parfum World, we strive for your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return policy to ensure a seamless experience.
Eligibility for Returns: You may return unopened items within 30 days of the purchase date. To qualify for a return, products must be in their original packaging and in resalable condition.
How to Return: To initiate a return, please contact our customer service team for a return authorization number. Include your order number and reason for the return. Once approved, you will receive instructions for shipping the item back to us.
Shipping Costs: Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged items).
Refund Process: Upon receiving your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired product.
For any questions or further assistance, feel free to reach out to our customer service team. Thank you for shopping with Parfum World!